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 »  Home  »  Disclaimer
Disclaimer

This website has been developed by Negotiator WA Pty Ltd trading as Negotiator Finance (ACN 120 966 798).

Negotiator Finance in its role as manager of this website does not accept any responsibility for the accuracy, availability or appropriateness to the user's purposes, of any information provided. Those using it for whatever purpose are advised to verify it by contacting admin@negotiator.com.au or by obtaining any other appropriate professional advice.

No warranty is given that the information is free of infection by computer viruses or other contamination, nor that access to the website or any part of it will not suffer from interruption from time to time, without notice.

Any links to other websites that have been included on this website are provided for your convenience only and Negotiator Finance does not accept any responsibility for the accuracy, availability or appropriateness to the user's purposes, of any information or services on any other website.

Negotiator Finance its agents, subsidiaries, employees and brokers do not accept liability however arising, including liability for negligence, for any loss resulting from the use of or reliance upon the information and/or reliance on its availability at any time.

RESOLUTION PROCESS

Complaints
At Negotiator Finance we aim to provide the very best service for our clients. If you are unhappy regarding any aspect of our service, we have an internal resolution process in place to assist and resolve any complaint.

Point Of Contact For A Complaint
Complaints Officer -  Gregg Mountford (Director)    Tel: 0411 233 293
                                
The Complaints Officer has the necessary experience and authority to handle your complaint and make relevant decisions on outcomes. You can be assured that any complaint will be thoroughly looked into and dealt with promptly.

The complaint may be presented to us by any reasonable means.

You can also contact us on:
Email - admin@negotiator.com.au
Fax -   08 9221 1680

Negotiator Finance does not charge any fee regarding any complaint made.

Timeliness
We will promptly acknowledge the receipt of your complaint in writing, unless the complaint is otherwise resolved in the meantime.

We will ensure that a substantive response is given to your complaint as soon as possible, but within twenty one (21) days of receipt of your complaint.

If we cannot respond within this time, we will inform you of the reasons for the delay and of your right to refer the complaint to COSL.

Remedies
We will, when determining an appropriate remedy, take into consideration the extent of loss or damage suffered by you, relevant legal principles of conduct, concepts of fairness and relevant industry best practice.

Review
We will review our Resolution Process every three (3) years to ensure that our complaint system is operating effectively.